Delivery information

Products are delivered anywhere in the UK via Royal Mail. 

- Transport price size 23 cm x 16 cm x 5 cm - weight up to 1 kg - £5.
- The price increases depending on the size and weight.
- All products are properly packed, sealed and insured throughout transport until delivery.

- For orders over £200 - shipping is FREE 

We want to thank all our customers! 

- We come to your aid with all the necessary information to have the best product.
- The products on the presentation websitehttp://WWW.RALITZATATAILOR.COM are made to order.
- These can support small changes depending on the client's requirements and size.
- Since Ralitza Tailor's products are custom made, we would like to inform you that after you have received the order, they cannot be return. This is accepted only in exceptional cases, by mutual agreement.
- Before placing an order, please read the Terms and Conditions, - information on consumer protection when concluding and executing distance contracts. 

- The customer has the right to notify in writing that he gives up (in exceptional cases) or wants changes to the product, without penalties, within 15 days of receiving the product.
- In accordance with the internal policy of our workshop, the customer will bear the expenses related to the return and resending of the product.  The round-trip payment is borne by the customer and can be made directly to the courier (or in exceptional cases it will be deducted from the amount to be returned to him by
- Products can be returned via Royal Mail, but not before completing the return form and receiving acceptance from us.
- When exceptional cases are accepted, the shipping costs are borne by the customer, and the refund is made within 15 days, from the moment you received the acceptance for the return of the products from and only after you provided the code  IBAN in which the counter value of the products will be reimbursed. 

If several products of the same kind have been purchased, only one unsealed product can be returned, the rest of the quantity is accepted only if the products are sealed. 

- When returning, parcels with cash on delivery are not accepted.  
- Return requests made by phone or through other online sources are not considered.